Cancellation Policy for Aardvark Travel
At Aardvark Travel, we value your time and strive to provide reliable, punctual, and safe transportation services. To ensure a smooth experience for all our customers, please review our cancellation policy:
Standard Cancellations
- Cancellations made 24 hours or more before the scheduled pickup time are fully refundable.
- For cancellations made less than 24 hours before the scheduled pickup, a cancellation fee of 25% of the fare will apply.
Last-Minute Cancellations and No-Shows
- Cancellations made within 2 hours of the scheduled pickup or failure to be present at the pickup location (no-show) will incur a 50% charge of the total fare.
- If the driver has already arrived at the pickup location, the full fare may be charged.
How to Cancel
- Cancellations to be made via phone, text or email
- A confirmation of cancellation will be provided via email or SMS. Please retain this for your records.
Refunds
- Approved refunds will be processed using the original payment method within 5–7 business days.
We appreciate your understanding and cooperation, which helps us maintain reliable service for all our passengers.
Contact Us:
Tel: 01206 510549